SPMobile, the remote access software for ServicePoint SQL, now has the ability to immediately email a ticket to the customer directly from within the app! The new function has been added to the work order Summary screen and uses the default email address from the customer file, allowing email address override by the technician in the field. If you are a current user of SPMobile, the additional functionality can be implemented simply by downloading and installing the update available on our downloads page. Additional setup must be done, as described in the installation guide.
Here’s a sample of the information that can be included in the email to the customer…
