A new function has been added to SP Mobile – users in the field may now selectively be allowed to add new work orders to ServicePoint directly from their mobile device. Technicians can be granted individual permissions to add new work orders, see and clock into unassigned work orders, and/or see and clock into work order that were previously assigned to another technician.
Enabling techs in the field to log new service requests for customers will increase customer satisfaction and can free up home office resources by allowing service personnel to receive new service requests electronically.
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