The frequently requested ability to communicate via text messaging has been added to ServicePoint. Texts can be used to send appointment reminders to customers, notify technicians of scheduled jobs, send change notifications, request approval/followup requirements, etc. The text messages can be used to start two-way conversations to effectively communicate with customers and to react quickly to changing conditions.
Implementing text messaging can increase customer satisfaction and is a great time-saving feature. A full description and setup information can be accessed by clicking this link.
For full ServicePoint release notes, click here
