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ServicePoint Text Messaging

The frequently requested ability to communicate via text messaging has been added to ServicePoint.  Texts can be used to send appointment reminders to customers, notify technicians of scheduled jobs, send change notifications, request approval/followup requirements, etc.  The text messages can be used to start two-way conversations to effectively communicate with customers and to react quickly to changing conditions.

Implementing text messaging can increase customer satisfaction and is a great time-saving feature.  A full description and setup information can be accessed by clicking this link.

 

For full ServicePoint release notes, click here

What’s new in SP Mobile?

Recent updates to SP Mobile have introduced a number of new features and usability improvements. The latest service packs for ServicePoint and SP Mobile are always available on our Downloads page.


Install the latest build of SP Mobile to take advantage of the latest enhancements, including:


  • The use of update panels to reduce the redisplay and repositioning of individual pages whenever a server update is requested. No unwanted page scrolling.

  • Option to include captured images in emails generated from SP Mobile.

  • Grid row selection by touching/clicking anywhere on a row, instead of being required to click on the “Select” column.

  • A new option in SP Mobile setup to allow the entry of labor dispatch and return dates/times in the SP Mobile app. Buttons added within the app allow one touch notification that a tech is en route to a job

  • Automated sending of an email upon entry of a new work order via the SP Mobile app, if the default initial work order status specifies it. When the work order is saved, the email will go out to the “change to” recipients set up in the status code.

  • New options in SP Mobile setup to allow the definition of a specific work order status code, and a task invoicing code, to be used in work orders added via the SP Mobile app.


    • See the release notes on our Downloads page for full descriptions of features in each build of ServicePoint and SP Mobile.

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